At Aussie 420 Hub, we want every customer to have confidence when they buy weed online in Australia. We take great care to ensure your order is processed, packaged, and delivered securely. However, we understand that issues may arise, and this Refund Policy outlines your rights and our procedures.
Eligibility for Refunds
We offer refunds or replacements in the following situations:
- Damaged Products – If your cannabis products arrive damaged due to shipping, please contact us within 48 hours of delivery.
- Incorrect Order – If you receive the wrong items, we will replace them or provide a refund.
- Lost or Missing Packages – If your package does not arrive within the estimated delivery timeframe, we will investigate with the courier. If confirmed lost, we will issue a refund or reship your order.
- Quality Concerns – All products at Aussie 420 Hub are lab-tested, but if you believe a product is defective, please contact us for review.
Non-Refundable Situations
We cannot offer refunds or returns in the following cases:
- Change of mind after purchase
- Opened or used cannabis products (due to health and safety regulations)
- Orders with incorrect shipping addresses provided by the customer
- Delays caused by circumstances beyond our control (postal strikes, customs delays, etc.)
Refund Process
- Contact our support team at support@aussie420hub.com within 48 hours of receiving your order.
- Provide your order number, proof of purchase, and clear photos of the product/packaging if damaged.
- Our team will review your request and advise whether a refund, credit, or replacement will be issued.
- Approved refunds will be processed within 5–7 business days to your original payment method.
Replacements & Store Credit
In some cases, we may offer store credit or a replacement product instead of a direct refund, depending on product availability and the nature of the issue.
Discreet & Secure Resolution
Because we value your privacy, all refund and replacement requests are handled confidentially. Our goal is to ensure every customer has a safe, reliable, and discreet experience when buying from our online weed store in Australia.
Contact Us
If you have any concerns about your order, please reach out to our friendly support team: